At Clyren, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our AI canvas platform and services.
1. Introduction
This Privacy Policy applies to all users of Clyren's website, applications, and services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other regional privacy regulations.
2. Information We Collect
2.1 Information You Provide Directly
Account Information
Name and email address
Username and password (encrypted)
Profile information and preferences
Billing and payment information (processed by third-party payment providers)
Company or organization details (if applicable)
Content You Upload
Documents, PDFs, and text files
Images and videos
Voice notes and audio files
URLs and web page content
Competitor information and market research data
Any other content you choose to upload or create within our platform
Communications
Messages you send through our support channels
Feedback, survey responses, and testimonials
Chat conversations with our AI
Correspondence with our team
2.2 Information We Collect Automatically
Usage Data
Features and functions you use
Pages visited and time spent on our platform
Search queries and AI prompts
Click patterns and interaction data
Projects created and content generated
Frequency and duration of use
Device and Technical Information
IP address and geolocation data (approximate)
Device type, operating system, and browser type
Screen resolution and device identifiers
Language preferences
Referral source and UTM parameters
Cookies and Tracking Technologies
Session cookies to keep you logged in
Analytics cookies to understand user behavior
Performance cookies to optimize our Services
Preference cookies to remember your settings
You can control cookie preferences through your browser settings, but disabling certain cookies may limit functionality.
2.3 Information from Third-Party Sources
Authentication Services
If you sign up using third-party authentication (Google, Microsoft, etc.), we receive basic profile information according to your authorization
Payment Processors
Payment confirmation and transaction details
Billing status and payment method information
Analytics and Service Providers
Aggregated usage statistics
Performance and error reports
3. How We Use Your Information
We use your information to:
3.1 Provide and Improve Our Services
Create and maintain your account
Deliver the core functionality of our AI canvas platform
Process and analyze your uploaded content to provide AI responses
Maintain conversation context across your projects
Store your work and enable access across devices
Provide customer support and respond to your inquiries
3.2 Personalization and Enhancement
Customize your experience based on your preferences
Remember your brand voice and custom instructions
Suggest relevant features and improvements
Provide personalized content recommendations
3.3 AI Model Training and Development
Improve our AI models using aggregated, anonymized data
Enhance accuracy, relevance, and performance of AI responses
Develop new features and capabilities
Conduct research and development
Important: We do not use your specific confidential business information or proprietary content to train models in ways that would expose your information to other users. We use aggregated, anonymized patterns that cannot be traced back to individual users.
3.4 Communication
Send transactional emails (account confirmations, billing notifications, service updates)
Provide customer support and respond to your requests
Send product updates and feature announcements (if you've opted in)
Conduct surveys and request feedback
3.5 Security and Compliance
Detect and prevent fraud, abuse, and security threats
Enforce our Terms of Service and policies
Comply with legal obligations and respond to lawful requests
Protect the rights and safety of Clyren, our users, and others
3.6 Analytics and Business Operations
Analyze usage patterns and trends
Measure the effectiveness of our Services
Conduct A/B testing and experimentation
Make informed business decisions
4. How We Share Your Information
We do not sell your personal information. We share your information only in the following circumstances:
4.1 Service Providers
We work with third-party service providers who perform services on our behalf:
Cloud hosting and data storage providers
Payment processors and billing systems
Email delivery services
Analytics and monitoring tools
Customer support platforms
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 AI Technology Partners
We use advanced AI models and may share anonymized, aggregated data with AI technology providers to improve model performance. Your specific content is not shared in identifiable form.
4.3 Business Transfers
If Clyren is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any such change in ownership or use of your personal information.
4.4 Legal Requirements
We may disclose your information if required to do so by law or in response to:
Valid legal processes (subpoenas, court orders)
Requests from law enforcement or government authorities
Situations involving potential threats to safety or security
Protection of our legal rights and enforcement of our agreements
4.5 With Your Consent
We may share your information with third parties when you give us explicit permission to do so.
4.6 Aggregated and Anonymized Data
We may share aggregated, anonymized data that cannot identify you individually for:
Industry research and reports
Marketing and promotional purposes
Public communications about usage trends
5. Data Storage and Security
5.1 Where We Store Your Data
Your data is stored on secure cloud servers. We use reputable hosting providers with industry-standard security practices. Data may be processed and stored in multiple geographic locations to ensure reliability and performance.
5.2 Security Measures
We implement appropriate technical and organizational measures to protect your information:
Technical Safeguards
Encryption of data in transit (TLS/SSL)
Encryption of sensitive data at rest
Secure authentication protocols
Regular security updates and patches
Firewalls and intrusion detection systems
Organizational Safeguards
Limited access to personal information on a need-to-know basis
Employee training on data protection
Regular security audits and assessments
Incident response procedures
Vendor security requirements
5.3 Data Retention
We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this policy:
Account information: Retained while your account is active
User content: Retained until you delete it or close your account
Usage data: Typically retained for up to 2 years for analytics purposes
Legal and compliance data: Retained as required by applicable laws
When you delete content or close your account, we delete or anonymize your information according to our retention schedule, except where retention is required for legal, accounting, or security purposes.
5.4 Data Security Limitations
While we implement strong security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the security of your account credentials.
6. Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights:
6.1 Access and Portability
Request a copy of the personal information we hold about you
Receive your data in a structured, commonly used format
Transfer your data to another service provider
6.2 Correction and Updates
Update your account information through your account settings
Request correction of inaccurate or incomplete information
6.3 Deletion
Delete specific content or projects within your account
Request deletion of your account and associated data
Exercise your "right to be forgotten" where applicable
Note: Some information may be retained for legal or legitimate business purposes even after deletion.
6.4 Restriction and Objection
Object to certain processing of your personal information
Request restriction of processing under certain circumstances
Opt out of marketing communications
6.5 Withdrawal of Consent
Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before withdrawal.
6.6 How to Exercise Your Rights
To exercise any of these rights, you can:
Access account settings within our platform
Contact us through the support channels in our application
Submit a request through our website
We will respond to your request within the timeframes required by applicable law (typically 30 days).
7. International Data Transfers
Clyren operates globally, and your information may be transferred to, stored, and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction.
When we transfer data internationally, we implement appropriate safeguards, including:
Standard contractual clauses approved by relevant authorities
Ensuring adequate data protection through compliance frameworks
Obtaining your consent where required
8. Children's Privacy
Our Services are not intended for users under the age of 18 (or the age of majority in their jurisdiction). We do not knowingly collect personal information from children.
If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
9. Third-Party Links and Services
Our Services may contain links to third-party websites, services, or integrations. This Privacy Policy does not apply to those third-party services.
We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you interact with.
Third-Party Authentication: If you use third-party authentication (Google, Microsoft, etc.), those providers may collect and process information according to their own privacy policies.
10. AI-Specific Privacy Considerations
10.1 AI Content Processing
When you use our AI features:
Your prompts and uploaded content are processed by our AI systems
Conversation context is maintained to provide coherent responses
Content is analyzed to understand your needs and provide relevant outputs
10.2 AI Training Data
We may use data from your interactions to improve our AI models, but we implement privacy protections:
Personal identifiers are removed or anonymized
Confidential business information is not used in ways that expose it to others
Sensitive content is filtered and protected
Aggregation ensures individual content cannot be extracted
10.3 AI Output Ownership
You retain rights to content you create using our AI, but remember:
AI outputs are generated based on patterns learned from broad data sources
Similar outputs could be generated for other users with similar prompts
AI-generated content may reflect biases present in training data
10.4 Content Moderation
We use automated systems to detect and prevent:
Prohibited content as defined in our Terms of Service
Potential security threats and abuse
Violations of our Acceptable Use Policy
This may involve scanning uploaded content and user prompts.
11. Regional Privacy Rights
11.1 European Economic Area (EEA) and UK - GDPR
If you are in the EEA or UK, you have additional rights under GDPR:
Legal Basis for Processing
Contract: To provide our Services
Legitimate interests: To improve and secure our Services
Consent: For marketing and optional features
Legal obligation: To comply with laws
Additional Rights
Right to lodge a complaint with your supervisory authority
Right to object to processing based on legitimate interests
Right to restriction of processing
Right to data portability
Data Protection Officer For GDPR-related inquiries, you may contact our data protection representative through our support channels.
11.2 California - CCPA/CPRA
California residents have specific rights under the California Consumer Privacy Act:
Your Rights
Right to know what personal information is collected
Right to know if personal information is sold or shared
Right to opt out of sale/sharing of personal information
Right to delete personal information
Right to correct inaccurate personal information
Right to limit use of sensitive personal information
Right to non-discrimination for exercising your rights
California Privacy Disclosures
We do not sell your personal information
We may share information with service providers as described in Section 4
Categories of information collected are described in Section 2
Business purposes for collection are described in Section 3
How to Exercise Rights California residents can exercise their rights by contacting us through our designated channels. We will verify your identity before processing requests.
11.3 Other Jurisdictions
We comply with applicable data protection laws in all jurisdictions where we operate. If you have questions about your rights under local law, please contact us.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notice of Changes When we make material changes, we will:
Update the "Last Updated" date at the top of this policy
Notify you via email or through our Services
Provide a reasonable period for you to review changes before they take effect
Your Continued Use Your continued use of our Services after changes take effect constitutes acceptance of the updated Privacy Policy. If you do not agree to changes, you should discontinue use and may close your account.
13. Cookie Policy
13.1 Types of Cookies We Use
Essential Cookies Required for our Services to function properly. These enable core features like account authentication and security.
Analytics Cookies Help us understand how users interact with our Services. We use this information to improve user experience and optimize features.
Preference Cookies Remember your settings and preferences to personalize your experience.
Marketing Cookies (where applicable) Used to deliver relevant advertisements and measure campaign effectiveness. You can opt out of these through your preferences.
13.2 Managing Cookies
You can control cookies through:
Your browser settings
Our cookie preference center (when available)
Opt-out tools provided by advertising networks
Disabling certain cookies may affect the functionality of our Services.
13.3 Third-Party Cookies
Some third-party service providers may set cookies when you use our Services. We do not control these cookies. Review third-party privacy policies for more information.
14. Do Not Track
Some browsers offer a "Do Not Track" (DNT) signal. We currently do not respond to DNT signals because there is no industry-wide standard for how to interpret them. We will continue to monitor developments in DNT technology and standards.
15. Data Breach Notification
In the event of a data breach that affects your personal information, we will:
Notify you without undue delay (typically within 72 hours of discovery)
Provide information about the nature of the breach
Describe the likely consequences and measures taken or proposed
Notify relevant supervisory authorities as required by law
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:
The support channels within our application
Our website contact form
The designated privacy contact methods on our website
We will respond to your inquiry within a reasonable timeframe, typically within 30 days.
17. Special Provisions
17.1 Business Accounts
If you use Clyren through a business or organizational account:
Your organization may have additional controls over your account
Your organization's administrator may access usage data and content
Additional terms may apply per your organization's agreement with us
17.2 API Users
If you access our Services via API:
Additional technical data may be collected
Usage may be subject to rate limits and monitoring
API-specific terms in our Terms of Service apply
17.3 Beta Features
When you use beta or experimental features:
Additional data collection may occur to test and improve features
Privacy protections still apply as described in this policy
You may be asked for additional consent for certain data uses
18. Accessibility
We are committed to making our Privacy Policy accessible to everyone. If you have difficulty accessing this policy or need it in an alternative format, please contact us.
